While browsing our site or accessing your secured Northwestern Mutual policy information, you may have questions or need assistance. We've answered some commonly asked questions. If you can't find the answer to your question, please email us at Inet-Support@northwesternmutual.com. Residents of the U.S. and Canada can call Technical Support at 1-800-418-2279, 7:00 AM - 6 PM CST, Monday through Friday. For answers to general questions about our site, please contact us via our General Comments/Questions to Webmaster form.
What browsers and platforms does your site support? Do you recommend any PC requirements?When I submit a service form, is the information on that form secure?What should I do if I can't remember my user id or password? What will happen if I enter the wrong password? How do I clear incorrect login information from the system?Why do I get these error messages?Why can't I view my policy statements after I've logged in? What can I do to see all of my values when I print my statement?Why do some images appear smudged, distorted or with black lines through them?
What browsers and platforms does your site support?
Optimal Browser Settings
Optimal Plug-Ins
Do you recommend any PC requirements?
For optimal viewing we recommend the following: Windows 98, 2000, ME, or XP Internet Explorer 5.x or higher 56K Modem or better Minimum 800 X 600 monitor resolution
When I submit a service form, is the information on that form secure?
Absolutely. When you click on the SUBMIT button, a form automatically encrypts the data on that form before sending it over the Internet. Encrypted data cannot be read by Internet users other than for whom the data is intended.
What should I do if I can't remember my user id or password?
Call us toll-free at 1 (800) 388-8123, 7:00 AM to 8:00 PM CST, Monday through Friday. Upon verifying contract information, we can give you the user id, and provide you with a new, temporary password. The next time you access your policy information enter the temporary password and change it immediately to a new password.
What will happen if I enter the wrong password?
For security reasons, after three tries you will be locked out of your account. Please try again later. Your password is case sensitive. Enter your password exactly the way you saved it with the correct upper and lower case letters. Check to see if you have activated your CAPS LOCK key. Turn off CAPS LOCK and enter your password again.
How do I clear incorrect login information from the system?
Your browser may have cached (stored on your hard drive) the incorrect information and is not sending your new information to the server. Close your browser and disconnect from your Internet Service Provider. Wait about ten seconds and reconnect to the Internet. Open your browser and go back to the site. Reenter your login information.
Why do I get these error messages?
"We are unable to display your policy values at this time."
Customers who come to our site from a bookmark will sometimes get this message. A connection has failed in relation to the bookmark. Enter in the address field of your browser the URL for our site instead of using the bookmark.
"We are unable to provide you with contract information."
This message displays when someone other than the owner of a policy attempts to view policy information. If you are the payer or the insured of a policy but not the owner, you will not be given access to the policy information.
Why can't I view my policy statements after I've logged in?
To view policy statements, you will need the free Adobe Acrobat Reader®. Adobe, the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated.
What can I do to see all of my values when I print my statement?
If you print your statement and the right-hand side of the page has missing values, there is a simple change you can make to your system to resolve this. Within your operating system, select a display setting of at least 800 x 600 pixels. Browse to your statement and select File and Print within your browser's menu at the top of the page. Next, change the print orientation to Landscape and your statement will print correctly.
Why do some images appear smudged, distorted or with black lines through them?
For some AOL users, a default setting of "Use Compressed Graphics" is turned on in their WWW preferences. Images on our site have been optimized to achieve the smallest possible file size without sacrificing quality. Further compression of these already optimized images in AOL causes these images to become distorted. To turn off image compression in AOL, deselect the "Use Compressed Graphics" option in your WWW preferences. For further information concerning AOL graphics compression and WWW preferences, contact your Internet service provider.
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Copyright 2008, The Northwestern Mutual Life Insurance Company/Northwestern Mutual, Milwaukee, WI. All rights reserved. 720 East Wisconsin Avenue, Milwaukee, Wisconsin 53202-4797 - (414) 271-1444. The Northwestern Mutual Financial Network is a marketing name for the sales and distribution arm of The Northwestern Mutual Life Insurance Company, its affiliates and subsidiaries.