We treat all information as personal and sensitive. And, just as you
have a responsibility to provide us with personal information, we have a
responsibility to ensure that it is handled carefully and with
confidentiality.
Northwestern Mutual has been in the business of handling confidential
information for a long timewe are experts at it.
We have established procedures in every step of the application/risk
appraisal process to help maintain your privacy. Please be assured that
we are committed to maintaining the confidentiality of all of the
information we receive from our customers.
We may disclose information about you to other parties involved in the
insurance process, such as reinsurers, translators, Financial
Representatives and medical consultants. We may report information to
the Medical Information Bureau. In addition, we may be required by law
to disclose information, such as in response to a subpoena in a legal
proceeding or as required by a state insurance department.
You should also keep in mind that if you are to be insured under a
policy in which another person is the applicant, the applicant may see
information that you have put on the application. The application also
becomes part of the policy when it is issued and delivered to the
policyowner. There are occasions when we come across information that is
extremely sensitive in nature, and merits special care and attention.
Such information includes:
Positive test results for infection with HIV (the AIDS virus).
History of abuse of alcohol or drugs.
Positive test results for cocaine.
Psychiatric treatment.
In cases like these, in which adverse action is taken or additional
information is needed, the insured or personal health care provider is
notified regarding what we have discovered, our concerns and how the
information impacts the application.
Your Financial Representative and applicant (if different from the
insured) are not made aware of this information, only that adverse
action has been taken because of "confidential information received
at the home office."
In the situation of a possible adverse action, you (the insured) have
the option of providing sensitive information directly to the
underwriter.